At Repose Healthcare, we are committed to providing a seamless and transparent experience for our customers. Please carefully review our order cancellation, returns, and refund policy before placing your order.

1. Order Cancellation

• You may cancel your order for a self-collect sample kit at any time before returning the sample to our laboratory for testing.
• Due to the sensitive nature of our sample collection kits, returns are not permitted once the kit has been dispatched.
• Orders submitted before 2:30 PM are dispatched the same day, while orders submitted after 2:30 PM are dispatched within 24 hours.
• If you cancel your order after the kit has been dispatched, you will be charged for the test kit, VAT, and postage costs incurred at the time of order submission.
• In this case, only the cost of laboratory testing will be refunded.
• Once your sample has been returned to the laboratory, cancellations are no longer possible, and no refunds will be issued.

2. Returns Policy

• For hygiene and regulatory reasons, we do not accept returns of sample collection kits once they have been dispatched.
• If your kit arrives damaged or with missing components, please contact our customer service team within 24 hours of receipt to arrange for a replacement.

3. Refund Policy

• Refunds apply only to the cost of laboratory testing if the order is canceled after dispatch but before the sample is returned to the lab.
• No refunds will be issued once the sample has been received and processing has begun.
• Refunds are processed within 5-10 business days after approval and will be credited to the original payment method.

For any inquiries or assistance regarding cancellations, refunds, or damaged kits, please contact our customer support team by sending an email to info@reposehealthcare.co.uk.

Thank you for choosing Repose Healthcare.