Shipping Policy

At Repose Healthcare, we take pride in delivering your self-testing kits quickly, discreetly, and reliably. Below you’ll find everything you need to know about our shipping process.

Processing & Dispatch Times

• All orders completed before 2:00 PM (Monday–Friday) are processed and dispatched the same day.
• Orders placed after 2:00 PM, on weekends, or on UK bank holidays are processed on the next working day.

Shipping Costs & Delivery Areas

• Free shipping is available on all orders delivered within mainland UK.
• We currently use Royal Mail as our trusted delivery partner.
• Your test kit will arrive via Royal Mail 48 Tracked, with most deliveries occurring within 2–4 working days.

Discreet Packaging

All kits are shipped in plain, unbranded packaging to ensure your privacy. There is no mention of Repose Healthcare or the kit contents on the outer packaging.

Return Shipping

We include a pre-paid, pre-addressed return envelope in every test kit. Simply place your completed sample inside and drop it off at any Royal Mail postbox or post office. No additional postage is required.

Tracking Your Delivery

Once dispatched, you’ll receive an email with your Royal Mail tracking number, allowing you to monitor the progress of your delivery.

Delivery Issues

If your kit hasn’t arrived within 5 working days, please contact our support team at [insert support email] with your order number. We’ll investigate and assist you with a replacement if needed.

Incorrect Address

Please double-check your delivery details before completing your order. We are not responsible for delays or losses resulting from incorrect or incomplete addresses provided at checkout.

Lost or Damaged Kits

If your kit arrives damaged or is lost in transit, reach out to us immediately. We’ll arrange a replacement kit at no additional cost, subject to confirmation with Royal Mail.

COVID-19 Related Information

While standard delivery times have largely returned to normal, occasional localised delays may still occur due to Royal Mail staffing or supply chain disruptions related to COVID-19. We thank you for your patience and understanding during such circumstances. We remain committed to getting your kit to you as quickly as possible.

International Shipping

We currently only ship within the United Kingdom. International delivery is not available at this time.